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FAQs | Baseline Vision

Learn how to make the most of your new Baseline Cam and app. 

How the Baseline Cam works

FAQs: Single-cam accuracy

FAQs: Session recordings

How easy is it to install the camera?

How long will my camera's battery last?

Does Baseline work for doubles?

Can I connect more players?

Is the Baseline app free or do I need a subscription?

Do I need my phone while using Baseline?

Can I get additional batteries for my Baseline Cam?

Can I travel with my Baseline Cam?

How Baseline Works

Match Mode

Freestyle Mode

Baseline Games: Deeper

Baseline Games: The Two-Minute Challenge

Will you add more Baseline games?

Games and Modes

Single-Cam (For Coaches and Players)

How to install Baseline for tournaments

FAQs: Dual-cam accuracy

How to power your Baseline line calling system

How do I change the OUT calls?

Dual-Cam (For Tournaments)

Shipping and delivery times

Can I track my order?

What if I'm not home to receive my delivery?

Can I get my Baseline Cam delivered to a PO box?

What if I need to edit or cancel my order?

What is your return policy?

What is your warranty policy?

Import duties and tax

Will you rent cameras for tournaments?

Shipping, Returns, and Other Terms

How durable is the Baseline Cam?

Is my device compatible with Baseline?

How to use video replays

How to challenge a call with Baseline Vision

Tennis practice and matches can get intense! We've designed Baseline with this in mind, ensuring your Cam will serve you well for years to come. The camera is shockproof and has been rigorously tested. If a ball hits the camera, all that should happe

Tennis practice and matches can get intense! We&apos;ve designed Baseline with this in mind, ensuring your Cam will serve you well for years to come.&#xA0; <h2 id="what-happens-if-the-camera-gets-hit-during-a-session">What happens if the camera gets hit during a session?</h2>The camera is shockproof and has been rigorously tested.&#xA0;If a ball hits the camera, all that should happen is that the camera moves out of place. In this case, all you&apos;ll need to do is readjust before resuming play. &#xA0;That said, we do cover ball damage under our <a href="https://www.baselinevision.com/warranty-refund-policy">2-year warranty</a> just in case.&#xA0; <h2 id="is-the-camera-water-resistant">Is the camera water-resistant?</h2>The camera is rated IP33. While It will sustain rain, it is not designed to stay outside for days under bad weather conditions. In case of rain, the camera should be unmounted whenever possible.

The Baseline app is available for free to both Apple and Android users. Check to see if your device is compatible below. Check compatibility here: https://apps.apple.com/au/app/baseline-vision/id1511793266. Check compatibility here: https://play.goog

The Baseline app is available for free to both Apple and Android users. Check to see if your device is compatible below. <h2 id="for-apple-users">For Apple users</h2>Check compatibility here: <a href="https://play.google.com/store/apps/details?id=com.baselinevision" id="isPasted"></a><a data-fr-linked="true" href="https://apps.apple.com/au/app/baseline-vision/id1511793266" id="isPasted">https://apps.apple.com/au/app/baseline-vision/id1511793266</a> <h2 id="for-android-users">For Android users</h2>Check compatibility here: <a href="https://play.google.com/store/apps/details?id=com.baselinevision" id="isPasted">https://play.google.com/store/apps/details?id=com.baselinevision</a>

Want to see exactly what happened on court? Here's how our live video replays work:.

Want to see exactly what happened on court? Here&apos;s how our live video replays work:<iframe width="100%" src="https://www.youtube.com/embed/88bUx7_t2AQ?&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable">&#xA0;&#xA0;&#xA0;&#xA0;</iframe>

When using Freestyle or Match Mode, press 'Challenge' at any time to see 3D reconstructions of the last 5 shots. This is helpful for line judges to revisit calls in tournaments, or even just for players and coaches to get a quick breakdown of shots i

When using Freestyle or Match Mode, press &apos;Challenge&apos; at any time to see 3D reconstructions of the last 5 shots.&#xA0;This is helpful for line judges to revisit calls in tournaments, or even just for players and coaches to get a quick breakdown of shots in real time.&#xA0;When you challenge a shot, you will be able to see:<ul><li>The type of shot (e.g. Serve)</li><li>Whether a shot was in or out</li><li>Where the ball landed on court</li><li>Speed and net clearance&#xA0;</li></ul>Watch our video below to see how it&apos;s done.&#xA0;<iframe width="100%" src="https://www.youtube.com/embed/4cXATRPrYrc?&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable">&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;</iframe>

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