We offer free worldwide shipping for all our customers. As we hand-assemble Baseline in small batches to guarantee the highest quality, shipping times may vary. We should have an expected delivery time on the page when you place your order so you'll
We will send you an email with a UPS tracking number as soon as your Baseline Cam has shipped, with a direct link to UPS's tracking website. You can use this link to track your shipment until delivery.
UPS will contact you and re-attempt to deliver your package several times over the next few days. You can also contact UPS with your tracking number to arrange a delivery time that works for you.
We don't deliver to PO boxes for a couple of reasons:. If you have questions or need to explore alternative delivery options, get in touch with our team.
No problem. Simply reply to your confirmation email and we'll help you cancel or edit your order.
If you are unsatisfied with your purchase from Baseline Vision for any reason, you’ll have 30 days from the date of delivery to request a full refund. This means you can try the Baseline Cam risk-free on your court. See here for the full return polic
The cameras are warranted to be free from defects in materials and workmanship under normal use for 2 years from the date of purchase. During this time, if any part of the product becomes defective because of defects in material or workmanship, we wi
While we offer free shipping, your order may be subject to GST, customs duties, and other country-specific taxes. You’ll see a tax estimate before you complete your order and will be contacted by UPS if you need to pay import duties, tax, or handling
We will consider renting out our cameras in certain locations. However, this doesn't always make financial sense for organizers in the long term. Please get in touch with our team at [email protected] and we'll be happy to advise in your circum