FAQs | Baseline Vision logo
FAQs | Baseline Vision logo

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Terms and Financials

Returns, warranty, and the rest

Shipping and delivery times

We offer free worldwide shipping for all our customers. Orders will be dispatched within 4 business days, and should arrive within 4-14 business days. We use UPS for our delivery, meaning your package will be tracked throughout its journey. Your trac

What is your return policy?

If you are unsatisfied with your purchase from Baseline Vision for any reason, you’ll have 30 days from the date of delivery to request a full refund. This means you can try the Baseline Cam risk-free on your court. See here for the full return polic

What is your warranty policy?

The cameras are warranted to be free from defects in materials and workmanship under normal use for 2 years from the date of purchase. I. If during the Warranty Period any component part of the product becomes defective because of defects in material

Will you rent cameras for tournaments?

We will consider renting out our cameras in certain locations. However, this doesn't always make financial sense for organizers in the long term. Please get in touch with our team at [email protected] and we'll be happy to advise in your circum

Import duties and tax

While we offer free shipping, your order may be subject to GST, customs duties, and other country-specific taxes. You’ll see a tax estimate before you complete your order and will be contacted by UPS if you need to pay import duties, tax, or handling